Refund Policy

Lash Icon is operated by Northpeak Group (ABN 22 894 568 287).

Change of mind

Because The Lash Icon Kit is applied close to the eye area, we do not accept voluntary change-of-mind returns or exchanges once a kit has been opened or used, for hygiene and safety reasons. Unopened kits in original condition may be considered on a case-by-case basis — contact us first.

Faulty, damaged, or not as described

If your order is faulty, damaged in transit, or not as described, you are entitled to a remedy under the Australian Consumer Law. This may include a repair, replacement, or refund — we do not limit these claims to replacement only.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

How to make a claim

Contact us at northpeakgroup8@gmail.com with your order number, a description of the issue, and photos where relevant. We aim to respond within 2 business days.

Refund processing

Approved refunds are returned to your original payment method and are typically processed within 5–7 business days of approval.